If you're a Mya-Moe owner, then you're in the right place! Here we answer many common questions regarding the care and maintenance of your instrument. If you don't find what you're looking for here, please email us.
Your instrument is made to be played and enjoyed. Don't baby it!
That having been said, we have seen problems caused by careless actions and/or exposing the ukulele to adverse temperature or humidity. Both of these void the warranty.
The two most frequent "careless actions" are putting the instrument in the case and not closing the latches. At some future point, somebody picks up the case to move it, the top opens, and the ukulele drops to the floor. The other case is using the ukulele as a percussive instrument. There are parts of the instrument that can crack if the percussive strike is hard enough, and some people percuss in a more enthusiastic way than they are aware.
Store the instrument out of direct sunlight. Don't have the instrument in an extremely hot or cold environment. For instance, don't leave it in a locked car if the car will get hot.
If your humidity is lower than 25%, you must take precautions (see below).
Try to avoid rapid changes to temperature or humidity.
First, note that exposing your ukulele to adverse temperature or humidity voids the warranty. We suggest owning a hygrometer to measure humidity. If your humidity is lower than 25%, you must store your instrument in a humidified environment. This can be in the case with an in-case humidifier, or in a humidified room. In either instance, make sure to measure the humidity in the humidified environment to make sure you're getting the results you expect.
From time-to-time, you can rub on some lemon oil (Planet Waves makes some intended for instruments) which will restore and replenish the finish. Here's a short video on maintaining the oil finish.
You should wipe it off after every use to remove skin oils and other contaminants. If it needs cleaning, the best product is Flitz Metal Polish (according to Lil' Rev, who has reportedly tried every product on the market!).
Yes. They are geared tuners, but they also act in a similar way to friction pegs. As you are tightening the tuner, push it in slightly to tighten or pull it out slightly to loosen. Watch this video for a demonstration.
The most likely cause is that the string is improperly wound on the tuning peg and it doesn't have enough pressure downward on the nut. Make sure that the string exits the bottom of the peg, so that it has enough of an angle over the nut, as depicted below.
Your Mya-Moe instrument was carefully built and strung with perfect intonation. If the intonation is off, the most likely cause is either a worn out string, or a new string that is faulty (out of our first 800 strings, we had 4 that were bad).
Here's a video we did on that subject.